Privacy Policy

1. Introduction & Entity Information

This Privacy Policy describes how North Coast Vacation Properties, LLC, doing business as SoCal Vacay ("Company", "we", "us", or "our"), collects, uses, discloses, and protects your personal information when you visit our website, submit an inquiry form, or communicate with us via email, telephone, or SMS/text messaging.

By using our website or submitting information through our forms, you agree to the collection and use of information in accordance with this Privacy Policy.

2. How We Collect Information

We collect information through the following methods:

• Direct Submission: Information you voluntarily provide when completing our property management inquiry form, including your name, email address, property address, message, and an optional phone number.
• Communications: Information shared when you contact us by phone, email, SMS/text message, or through any other communication channel.
• Automated Technologies: Information collected automatically through cookies, log files, and similar technologies as described in the Cookies section below.

3. Information We Collect

We may collect personal information that you voluntarily provide to us when inquiring about our property management services. This information includes:

• Contact Information: Name, email address, physical property address, and phone number (phone number is optional).
• Inquiry Details: Information regarding your property, rental goals, and specific service requests.
• Communication Preferences: Your explicit consent choices regarding text messages or phone updates.
• Technical Information: IP address, browser type, device information, and usage data collected automatically.

4. How We Use Your Information

Information gathered through our forms is strictly utilized for legitimate business purposes including:

• Evaluating your property for vacation rental management potential.
• Responding directly to your requests, questions, or comments.
• Providing customized revenue forecasts and service updates.
• Sending you information and updates you have consented to receive.
• Complying with applicable legal, financial, and regulatory standards.

We do not sell, rent, lease, or trade your personal information to any third party. Your information is never shared or sold to third parties for marketing purposes.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small data files stored on your device that help us understand how visitors interact with our website.

• Essential Cookies: Necessary for the website to function properly and cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site so we can improve its performance and content.
• Preference Cookies: Remember your settings and preferences for a more personalized experience.

You can control or disable cookies through your browser settings. However, doing so may affect your ability to use certain features of our website. We do not use cookies to collect sensitive personal information.

7. Information Security

We implement robust administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, restricted access controls, and regular security assessments. However, no electronic storage method or Internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Information Sharing & Disclosure

We do not share, sell, lease, or rent your personal information — including your name, email, property details, mobile number, or SMS opt-in consent — to third parties or affiliates for marketing or promotional purposes. We may share limited information only in the following circumstances:

• With subcontractors providing support services (such as customer service) strictly to facilitate our communications with you, under appropriate confidentiality obligations.
• With aggregators and providers of our Text Message services solely to deliver messages you have consented to receive.
• When required by law, court order, or to protect our legal rights and comply with regulatory obligations.

We never share or sell leads' information to third parties. Your personal data and messaging consent remain strictly confidential.

9. Your Data Rights

You have the right to request access to, correction of, or deletion of your personal data held by North Coast Vacation Properties, LLC DBA SoCal Vacay. You may also opt out of receiving SMS messages at any time by replying STOP. To exercise any of these rights, please contact us directly using the information below.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.